We are here to help, in plain language

Shopping online should feel simple, and getting help should feel even simpler. This page explains how our customer service works, what you can expect from us, and how to get answers quickly. We wrote it the way we would explain things to a friend, because that is how support should feel.

How to reach us

The best way to get in touch is through our Contact Us page. Messages sent there come straight to our support team and are the fastest route to a real answer. We do not publish a phone line or a mailing address here because the contact form is the most reliable way to make sure your message reaches the right person with all the details we need to help.

When you write to us, please include your order number if you have one, the name the order was placed under, and a short description of what you need. If your question is about fit or sizing, tell us what you normally wear and what you are considering, and we will do our best to guide you. If your question is about a return, let us know what you would like to return and why, so we can start the process right away.

What you can expect from us

We read every message. We do not use bots to brush you off, and we do not bury our contact options behind a maze of help articles. A real person reviews your note and replies with a real answer.

We aim to respond as quickly as we can, and we always respond in the order messages arrive. Simple questions about sizing, shipping, or returns usually get a straightforward answer. More complex situations, like a package that seems lost or an item that arrived with a problem, may take a little longer because we will look into the details before we reply. Either way, you will hear from us, and you will not be left guessing.

We will always be honest with you. If something went wrong on our end, we will say so and fix it. If something is outside what we can do, we will explain why and offer the best alternative we have. We think clear, honest answers are more valuable than polished ones.

Orders and changes

Once an order is placed, it enters our processing queue quickly. If you need to change something, contact us as soon as possible and we will do our best to help before the order ships. Orders typically leave our warehouse within one to three business days, so the window for changes is short, but we will always try.

If your order has already shipped, we cannot redirect it, but we can help you understand the delivery timeline and what to do if something goes wrong along the way.

Sizing and fit help

Fit is the question we hear most, and it is the one we take most seriously. If you are between sizes, or you are unsure how a particular style will sit on your body, write to us before you order. Tell us your usual size, the style you are considering, and how you like a bra or bodysuit to feel, and we will give you our honest recommendation.

We would much rather answer a sizing question up front than process a return later. There is no such thing as a silly question here, and no one will make you feel awkward for asking.

Returns and refunds

If something does not work out, you have sixty days from delivery to return it. Refunds are processed within five to ten business days after the returned item arrives back with us. You can find the full details on our Refund Policy page, and if anything there is unclear, contact us and we will walk you through it.

We ask that returned items be in a condition that allows us to inspect them, with tags attached where applicable. If you are unsure whether your item qualifies, ask us before you send it back and we will give you a clear answer.

Shipping questions

Shipping is free worldwide, with no minimum order and no surprise duties or customs charges. Orders leave our warehouse within one to three business days, and delivery is estimated at six to twelve business days. If your tracking has not updated in a while, or you are worried about a delivery, contact us and we will look into it with you.

Please note that delivery estimates are estimates, not guarantees, and occasional delays can happen in transit. We will always help you track things down and keep you informed.

Product questions

If you want to know more about a fabric, a care instruction, or how a piece is constructed, just ask. We are happy to talk about the details, and we think an informed customer is the best kind of customer. If a product page is missing something you need, tell us and we will add it.

Feedback and suggestions

We genuinely want to hear what you think. If a piece could be improved, if a size range could be wider, if a color is missing, or if our website could be easier to use, tell us. Feedback from customers shapes what we make and how we describe it. You are not shouting into a void here.

Our commitment to fair treatment

Every customer gets the same care, whether you are placing a first order or your twentieth. We do not treat questions as a burden, and we do not make people jump through hoops to get help. If something about your experience feels unfair, tell us, and we will take it seriously.

A final note

Thank you for shopping with us. We know you have choices, and we are grateful you chose us. If you need anything at all, our Contact Us page is always open, and we are always glad to help.