Your privacy matters to us

We know that handing over personal information to an online store takes trust, and we do not take that lightly. This page explains, in plain language, what information we collect, why we collect it, and how we handle it. We have kept it simple on purpose, because a privacy policy you cannot understand is not much of a policy at all.

What information we collect

When you place an order, we collect the details needed to fulfill it: your name, shipping address, and contact information. We also collect order details like the items you purchased and the amount you paid. This is the information required to get your order to you and to provide support if something goes wrong.

When you contact us through our Contact Us page, we receive the information you choose to share, such as your name, your order number, and the content of your message. We use this to respond to you and to keep a record of the conversation so we can help you consistently if you write again.

We also receive certain technical information automatically when you browse our store, such as the type of device you are using and general information about how you found our site. This helps us keep the store working properly and understand which parts of it are useful to visitors.

Why we collect it

We collect information for a small number of clear reasons. We need it to process and ship your order, to communicate with you about that order, to handle returns and refunds, and to answer your questions. We also use it to improve our store, our product information, and our service, so that future visits are better than past ones.

We do not collect information simply because we can. If we do not need something to serve you, we try not to ask for it.

How we use your information

Your information is used to fulfill orders, provide customer support, process returns and refunds, and keep records that let us resolve issues accurately. We may use your contact details to send you updates about your order, such as confirmation and shipping notices. If you have asked us a question, we use your details to reply.

We may also review aggregated information about how our store is used to make decisions about product range, site layout, and content. This kind of review is about patterns, not about identifying individuals.

Sharing your information

We share information only when it is necessary to serve you. That includes sharing shipping details with the carriers and logistics partners who deliver your order, and sharing payment details with the payment providers who process your transaction. These partners receive only what they need to do their job.

We may also share information if we are required to do so by law, or if it is necessary to protect the rights and safety of our customers, our team, or the public. We do not sell your personal information, and we do not hand it out for others to use for their own purposes.

Keeping your information safe

We take reasonable steps to protect the information you share with us. Access to customer information is limited to the people who need it to do their jobs, and we use standard security practices to protect it in transit and at rest. No system is perfectly secure, but we work to keep your information safe and to respond quickly if anything goes wrong.

If you ever suspect that your information has been compromised, contact us right away and we will help.

How long we keep information

We keep order and support records for as long as we need them to serve you, to handle returns and refunds, and to meet our record-keeping needs. When information is no longer needed, we remove it or make it anonymous. We do not keep personal information indefinitely just in case.

Your choices

You can ask us what information we hold about you, and you can ask us to correct anything that is inaccurate. You can also ask us to delete information we no longer need for a legitimate purpose. To make any of these requests, contact us through our Contact Us page and we will help.

If you would prefer not to receive non-essential messages from us, you can let us know and we will update your preferences. Messages about an active order, such as shipping updates, will still be sent because they are part of fulfilling your order.

Children and our store

Our store is intended for adults. We do not knowingly collect information from children, and if we learn that we have, we will remove it. If you believe a child has shared information with us, contact us and we will take care of it.

Links to other sites

Our store may contain links to other websites. We are not responsible for how those sites handle information, and we encourage you to read their policies before sharing anything. This policy applies only to our own store.

Changes to this policy

We may update this page from time to time as our store and our practices evolve. When we do, the updated version will be posted here. We encourage you to review it occasionally. If a change is significant, we will make that clear.

Questions about privacy

If anything on this page is unclear, or if you have a question about how your information is handled, please reach out through our Contact Us page. We would rather answer your question directly than have you wonder. Your trust is important to us, and we are glad to explain anything you would like to know.