Sixty days to decide

We want you to feel confident trying our pieces, and we know that comfort is personal. What feels wonderful on one body can feel off on another, and there is no way to know for sure until you have it in your hands. That is why we give you sixty days from delivery to return anything that does not work for you.

Sixty days is a long time on purpose. It gives you room to try a piece on, wear it around the house, see how it feels after a few hours, and make a decision without pressure. If it is not right, send it back. No hard feelings, no interrogation, no restocking games.

What can be returned

Most items can be returned within sixty days of delivery. To be eligible, the item should be in a condition that allows us to inspect it, with tags attached where applicable, and it should not show signs of use beyond trying it on.

We understand that trying something on is part of shopping online. What we ask is that you treat the item with reasonable care while you decide. If you have worn a piece for a full day, washed it, or damaged it, it may not qualify for a return, and we will explain why if that happens.

If you are unsure whether your item is eligible, contact us before sending it back and we will give you a clear answer. It is much easier to sort this out up front.

What cannot be returned

For hygiene and safety reasons, certain items cannot be returned once they have been worn or had their protective seals removed. This includes intimate items where the seal has been broken. If you are unsure whether a specific piece falls into this category, check with us before ordering or before removing any seals, and we will tell you exactly where you stand.

Items that have been washed, altered, or damaged after delivery are not eligible for return. So are items returned after the sixty-day window, unless we have agreed to an exception in advance. We try to be reasonable, but we also have to be fair to everyone.

How to start a return

To start a return, contact us through our Contact Us page. Tell us your order number, which item you would like to return, and a brief reason. You do not need to write an essay. A sentence is plenty. We will reply with the next steps and any instructions you need.

Please do not send an item back before contacting us. We need to log the return so we can match it to your order and process your refund without delay. An unannounced return can get lost in the process, and we do not want that for you.

Shipping returns back to us

Once your return is approved, we will give you the details you need to send the item back. Return shipping arrangements and any associated costs will be explained at that point, so there are no surprises. If your item arrived damaged or incorrect, tell us right away and we will make it right without asking you to cover the cost of our mistake.

Please pack the item securely so it arrives in the condition you sent it. Keep your proof of postage until your refund is confirmed, just in case we need to trace anything.

How refunds are processed

Once your returned item arrives back with us, we inspect it to confirm it meets the conditions above. Refunds are processed within five to ten business days after the return arrives. The money goes back to the original payment method used for the order.

The exact timing you see the funds depends on your bank or payment provider. Once we have processed the refund on our end, it can take a little additional time for the amount to appear on your statement. If it has been longer than you expected, contact us and we will check on it with you.

Exchanges

If you would like a different size or color, the simplest path is usually to return the original item for a refund and place a new order. That way you are not waiting for an exchange to travel back and forth, and you can secure the size or color you want before it sells out. If you would prefer to discuss an exchange, contact us and we will help you figure out the best route.

Damaged or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us right away with your order number and a description of the problem. We will sort it out, whether that means a replacement or a refund. You should not have to pay for our mistake, and we will not ask you to.

Please let us know as soon as you notice the issue, ideally before using the item, so we can help quickly and keep the process simple.

Late returns

We are firm about the sixty-day window because it keeps things fair and predictable, but we are also human. If something prevented you from returning an item in time, contact us and explain the situation. We cannot promise an exception every time, but we will always consider it honestly and tell you clearly what we can do.

Refunds and original shipping

Our shipping is free worldwide, so there is no original shipping charge to refund on standard orders. If your return is approved, your refund covers the price you paid for the item. Any return shipping arrangements will be explained when you contact us, so you always know the full picture before you send anything back.

A note on fairness

We want our return process to be generous and simple, and we ask for the same fairness in return. Please do not order multiple sizes with the intention of returning most of them, do not return items that have been used, and do not send back items that do not belong to your order. A little mutual honesty keeps the policy generous for everyone.

Questions about returns

If anything here is unclear, or if you want to check whether your item qualifies before sending it back, contact us through our Contact Us page. We are happy to walk you through the process and make it as easy as possible. Thank you for shopping with us, and for giving our pieces a fair try.