Free shipping, everywhere

Every order ships free, worldwide, with no minimum order value and no surprise charges at the door. That means you can order a single item or a full wardrobe refresh and pay the same shipping cost: nothing. We include duties and customs charges in the price you see, so there is no awkward moment when a package arrives and someone asks you for more money.

We made this decision early on because hidden shipping costs are one of the most frustrating parts of shopping online. You find something you love, you get to checkout, and suddenly the total is meaningfully higher than the price on the product page. We did not want to run a store that works that way.

When your order ships

Orders leave our warehouse within one to three business days. That window covers the time it takes to pick, pack, and hand your order to our shipping partners. Orders placed during busy periods may take slightly longer to process, and we will always keep you informed if there is a delay.

Once your order ships, you will receive a shipping confirmation with tracking details so you can follow it on its way. If you do not receive a confirmation within a few business days of ordering, check your spam folder first, then contact us and we will look into it.

Delivery timelines

Delivery is estimated at six to twelve business days from the time your order ships. This estimate reflects typical transit times across our global shipping network. Most orders arrive within this window, and many arrive toward the earlier end of it.

Please treat these timelines as estimates rather than guarantees. Weather, carrier volume, customs processing, and other factors outside our control can occasionally add time. If your order is taking longer than expected, contact us and we will help you track it down.

Tracking your order

When your order ships, we will send tracking information so you can see where your package is and when it is expected. Tracking updates can sometimes lag behind the actual movement of a package, especially when it is moving between regions. If tracking has not updated for several days, that does not necessarily mean something is wrong, but you are always welcome to contact us and we will check.

Duties and customs

All duties and customs charges are included in the price you pay. You will not be asked to pay additional fees when your order arrives. If anyone ever asks you for a customs payment on an order from us, contact us right away and we will sort it out.

We want the delivery experience to be as simple as the ordering experience, and that means no surprise costs at the doorstep.

Address accuracy

Please double-check your shipping address before placing your order. An accurate address is the single biggest factor in making sure your order arrives on time. If you notice a mistake after ordering, contact us as soon as possible and we will try to correct it before the order ships. Once an order has shipped, we may not be able to change the address.

If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange a solution. Additional shipping costs in that situation may apply, and we will explain them clearly before anything is resent.

Multiple items and split shipments

If your order includes several items, they may ship together or separately depending on what is available in our warehouse. If your order is split, you will receive tracking details for each shipment. Everything still ships free, so a split shipment will never cost you more.

Delays and lost packages

Most orders arrive within the estimated window, but occasionally something goes wrong in transit. If your tracking has not updated in an unusually long time, or if your package appears to be lost, contact us and we will open an investigation with the carrier. We will keep you informed and work toward a resolution.

Please allow a reasonable amount of time for an investigation to run its course. Carriers sometimes need several business days to locate a package. While that is happening, we will stay in touch and make sure you are not left wondering.

Packaging

We pack orders carefully so they arrive in good condition. Our packaging is chosen to protect your items in transit while keeping waste to a minimum. If your package arrives damaged, take photos before opening it fully and contact us right away so we can help.

Busy seasons

During peak shopping periods, processing and delivery can take a little longer than usual. We plan ahead for these periods, but volume affects every part of the shipping network. If you are ordering for a specific occasion, order early and reach out if you need guidance on timing. We will give you our honest estimate.

Questions about shipping

If you have a question about where your order is, when it will arrive, or how our free shipping works, contact us through our Contact Us page. We are always glad to help, and we would rather answer a question than have you worry about a package. Thank you for shopping with us.